A) Definitions: In these Terms and Conditions unless the context otherwise requires.

• ‘Genius World' is a brand name of Genius World Hospitality Pvt. Ltd., therefore, both these names will be considered one and same and used synonymously therein.
• ‘Guest(s)’ means the total number of people who have registered their names and booked the tour by paying the full payment for Indian/World tours organized by Genius World.(which expression shall, unless it be repugnant to the context or meaning there of be deemed to mean and include their respective heirs, executors and administrators)
• 'Brochure' means World Showcase for the respective years brought out / published by “Genius World”.
• 'Company' means Genius World Hospitality Private Limited or Genius World and also includes all its brands and divisions namely, Careers Special Tours, Farmer’s Special Tour, Honeymoon Special Tours, Men and Women Special Tours, Senior Citizens Tours, Students Special including all and any other brands/divisions of Genius World.
• 'First day of the tour' shall start at any time (i.e. in the morning/afternoon/ evening) at the first destination depending on the arrival of the respective flight/train/cruise or any other mode of transport. The same shall apply in case of the last day of the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or its part thereof.
• 'Force Majeure' means an event or circumstance not within the reasonable control, directly or indirectly, of Genius World in its ability to perform its obligations / responsibilities regarding the tour including
  • war, hostilities invasion, act of foreign enemies;
  • rebellion, revolution, insurrection or military or usurped power or civil war; (c) epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God;
  • ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
  • riot, commotion or disorder;
  • any act or omission of any Government instrumentality;
  • a Change in Legal Requirements;
  • strikes, lock outs or other industrial disturbances; and
  • abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain and temperatures.
  • Extra Mattress : Means roll away mattress which is on floor (For domestic tour extra mattress & for international tour extra bed)
• 'Group Tours' means such tours which are carried out in groups containing various individuals/families and where the services provided are similar to all the guest(s) in that group.
• ‘HOLIDAY SAVING PLAN’ is one of the brand name of Genius World.
• HSP means HOLIDAY SAVING PLAN. HSP tour is unique initiative started by Genius World in which Guest can book their Holiday in easy monthly installments. It has been provided to our Guests in three segments as 13 month plan, 19 month plan & 25 month plan. Guests can choose any of these plans as per their convenience.
• 'Independent Contractor' means a person and/or organization selected by Genius World to render services including transport, hotel, restaurant, sightseeing to the guest(s) and/or to Genius World Independent Contractor is not an employee, partner or joint venture of “Genius World”
• 'Jain food' means food without onion, garlic served at the time of tour groups meals not necessarily before sunset and may or may not be served on the table.
• 'Meal' means breakfast, lunch, dinner and/or any other snacks supplied.
• 'Tour/s' means any Indian tours (also referred as 'domestic tours') carried out within the state of India and World Tours (also referred as 'International Tours') carried out in any foreign state organized by Genius World.
• ‘Aarti Jewels’ and ‘Relax Break’ is another brand name of Genius World.
• ‘Panoramic City Tour: City tour includes all place as mentioned in the tour programme and unless specifically mentioned, it is a panoramic view or a photo stop.
• 'Tour Escort / Leader / Manager / Assistant' by whatever designation called means a Person designated by Company to help / guide / assist the guest(s) in and or during India and / or World Tours Organized by Genius World.

B) General Explanations:

• Each provision/term of these Terms and Conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force and effect.
• The masculine gender shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations thereof.

“Genius World” is an organization that coordinates all the services of the tour to help the guest(s) for undertaking the tour. Genius World takes utmost care in selecting all the services and/or Independent Contractors who provide their services, to make our guest(s) comfortable on tour. “Genius World” selects various aspects of the tour such as hotel, restaurant, airline, coach, shipping company etc. and does not have any control over operating of the same. Though Genius World takes utmost care of our guest(s); Genius World shall not be responsible for any loss, harm, injury, death, damage caused by default, omission or act of employees or management of any such agencies or Independent Contractors. All the guest(s) booking and/or registering for tour organized / proposed to be organized by Genius World shall read, understand and abide by and strictly comply and observe all the terms and conditions laid down herein or in any /all other publications by Genius World. We endeavor to update our guest(s) from time to time by sending the guest(s) various tour related instructions through SMS/ emails/ telephone/ or by any other mode of communication, solely for convenience of the guest(s). However, guest(s) are advised to visit website of Genius World www.geniusworld.biz to keep your updated with the Terms and Conditions, as Genius World reserves right to change the Terms and Conditions at any time.

• Brochures / World Showcase along with tour tariff are published by “Genius World” from time to time. All previous Brochures / World Showcases, letters and any other modes of circulation printed and/ or published by Genius World shall stand cancelled on publication of Latest Brochure/ World Show Case. Every effort is made to ensure brochure accuracy, based on the available information at the time of publication of the brochure. The maps used therein and/or letters and any other modes of circulation printed and/or published by Genius World are inserted solely for convenience of guest(s) and are not necessarily to scale and or official.
  If the time table, tour conditions and the situations then requires Genius World to change any brochure information, without assigning any reasons, Genius World reserves the right to change any brochure information including tour itinerary, tour tariff, departure date, number of nights at the destination and hotels before or after any guest makes booking and/or registration for any tour and/or after the departure of any tour. Genius World shall endeavor to inform the guest(s) of such changes as soon as possible. Last day of the tour shall be the last destination/country as per pre-decided/revised itinerary.
• For the ‘HOLIDAY SAVING PLAN’ tours, Genius World has prepared separate Customer Docket and Brochures for tours under HSP. This Docket and Brochures contain all the information regarding HSP tours and itineraries. All the above rules are applicable for HSP tour too.

• Guest(s) signature on the tour Booking / Registration form:
  Guest(s) signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the guest(s) in totality of the Terms and Conditions contained herein. Affixing signature of one or more guest(s) if the group includes large number of guest(s) on the 'Booking/Registration Form', shall be deemed to mean that the guest(s) other than signatories have duly authorized the signing guest(s) and all the guest(s) for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein. Guest(s) are requested to sign such forms, documents or other tour related papers wherever it is required to sign these papers by the concerned guest(s) only and not by any other person on guest(s)' behalf.
• Guest(s)' intention to participate in the tour:
  The payment of initial registration amount just indicates guest(s)' intention of participation in the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by Genius World.
• Nonpayment of full tour tariff:
  If full tour tariff is not paid in time, Genius World reserves the right to cancel the booking/registration with consequent forfeiture of deposit/advance amount/entire part payment made to Genius World and/or the deduction of cancellation charges, at the discretion of Genius World.
• For HSP tours registration of the selected tour will be confirmed only after first transaction (by Cash / Cheque / NEFT / RTGS) is credited and tour departure will be fixed only after the transaction of full registration payment.
• Travelers in need of special assistance:
  Special services shall not be given to any specific person in a group tour. Genius World, without committing itself or being held responsible in any way whatsoever, shall make reasonable attempt to accommodate the special needs of disabled travelers/senior citizens if informed at the time of booking. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the disabled guest/senior citizen must accompany the guest who may need such services/assistance as the same are not provided by Genius World and/or Independent Contractor to the other guest(s) in the Group.
• Transfer of tour:
  A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and therefore a fresh booking of another tour has to be made. All cancellation charges shall apply on tour tariff and not on discounted tour tariff for the earlier booked tour. The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable. She/he has to make a written request and obtain an acknowledgement from the travel advisor. There will be an amendment fee of Rs 300/- on every service once all services are confirmed. The amendment may invite further cost which will have to be borne by the Guest. All such requests can be accepted only if they are available with the Company.
• Minimum booking of the tour :
  The Tour shall proceed only if the numbers of guest(s) who have booked the tour exceed 20 and the said booking of 20 guest(s) must be received by Genius World at least 30 calendar days prior to the scheduled start of the tour. If the number of guest(s) booked for any tour falls below 20, then tour may operate without Company tour manager and on MAP plan accommodation with breakfast and dinner and/or with an additional surcharge. However Genius World may cancel the tour without assigning any reason and in such an event the guest(s) can claim only the amount paid by him after deducting the taxes. Till the total number of guest(s) reaches 20, the booking of the guest(s) shall be strictly provisional. In the event of Genius World deciding to cancel the tour, cancellation of tour shall be communicated at least 15 calendar days prior to the date of commencement of tour via any of the following modes (a) SMS (b) telephone (c) email; as per the information given by the guest(s) or by any person for and on behalf of guest(s) at the time of booking of the tour. In case of cancellation of any tour by Company, actual amount paid by the guest(s) shall be refunded to the guest(s).
• Persons other than those booked:
  Guest’s friends, relatives or acquaintances, who have not booked the tour shall not be allowed in hotel rooms, restaurants, coaches and sightseeing places or for any activity on the tour.
• Health:
  Guest(s) hereby acknowledges that all the guest(s) who have booked the tour have gone through the itinerary and is well aware about the same and all the guest(s) are medically fit to undertake the said tour. The Company reserves the right to ask the guest(s) to provide written certification of his medical fitness before departure. The persons who are medically fit to undertake the said tours only shall join the said tour. The persons who are suffering and/or who have suffered from any ailments for which they have taken medical treatment and/or have gone into check up and/or hospitalization shall join the tour at their own risk. Whenever on tour, in case of any health emergency or health related issues, the guest(s) shall solely be responsible to make their own arrangements on the tour for medical assistance. Guest(s) shall not expect the Tour Manager to pay full time attention and/or to provide any medical treatment. It is possible that the Tour Manager may be busy in his work for making arrangements for rest of the group. Guest(s) shall solely be responsible for any health related issues and arrangements of medical aid, if any.
• Guest with medical ailment:
  If any guest(s) is suffering from any medical ailment and have concealed the same, Genius World reserves the right to cancel the booking / registration of such guest(s) on medical and/or other grounds without assigning reasons thereof. Genius World also reserves the right to restrict / modify / amend the tour of such guest(s) without assigning any reasons. If Genius World so directs, the guest(s) shall have to travel by a separate transport at an additional cost to be paid by guest(s) immediately. The guest(s) suffering from any disease at the time of booking / registration is required to provide the doctor's fitness certificate to undertake the tour. For Kailash Manasarovar tour maximum age limit is 69 years or as may be decided by the competent authority from time to time and for the said tour the medical fitness certificate of the guest(s) is must. In case of death of guest(s), all the arrangements for transportation of dead body including procuring the death certificate, postmortem, repatriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying guest(s) and/or relative of the deceased. Company shall make all endeavors to extend any help but cannot guarantee the same. The entire expenses shall be borne by the accompanying guest(s) or their relatives. Genius World or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the guest(s) has passed away all the necessary arrangement shall be made by the said relatives only.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc. Genius World takes full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law.
Additionally, whether your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements.

The tour cost does not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Guest(s) are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of the Government of the Country concerned to meet expenses including medical, legal, hospitalization, accident etc. during the tour. Presently for most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour period. In Europe, Egypt and Dubai Tours, the insurance charges for guest(s) up to the age of 59 years are included in tour tariff and for exceeding the age of 59 years, insurance charges has to be paid by the guest(s) over and above the tour tariff.
It is obligatory for the guest(s) to make full disclosure to Genius World, of guest(s)' medical condition that may affect his ability to take up and complete the full tour. Genius World reserves the right to call for any written certification of guest(s)' medical fitness before departure. Company is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the guest(s). Insurance companies do not insure baggage. Guest(s) is/are advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the guest(s) and/or relative of the hospitalized person/deceased to submit the necessary claim to insurance authorities for further processing of the claim.

• After receiving first installment Guest will be provided a Customer ID by Genius World. Using this customer ID Guest can change their tour date to the next available date. Guest can change the date by going online with changes.tour@geniusworld.biz or via telecommunication. For online date change process guest can use their customer ID and password to change the date. In telecommunication process calls will be recorded for quality purpose. Also, customer will be asked some security questions before changing the date.
• Guests are also eligible to change their destination. Guests can change their tour via email (changes.tour@geniusworld.biz) /Telephone/Online and also changing destination can be done by visiting Genius World’s nearest branch, wherein Guest will be given all the required details about new destination and respective changes will be done in their monthly installments. In some crucial cases guests must have to visit our branch for further information. Guest need to carry customer docket on every visit.

• Payment of Registration amount:
  The registration amount paid at the time of booking, is not refundable and interest free. The bookings shall be processed by Genius World only after the registration amount is paid in full. All the payments by the guest(s) shall be made in accordance with the procedure laid down in the brochure. If guest(s) fails to pay full tariff timely, Genius World reserves the right to cancel the booking/ registration. In case of billing errors, Company reserves the right to re-invoice. In case of dishonored cheques issued by the guest(s) in the favour of Genius World Hospitality Pvt. Ltd. , the concerned guest(s) has to pay INR.200/- (Rupees Two Hundred Only) for every such dishonor and in addition Genius World reserves the right to take necessary legal action in respect of dishonored cheques as may be advised. The guest(s) booking the tour 30 days before the tour departure (subject to availability) has to make all the tariffs/payments to Genius World by Demand Draft or Cash.
• Travel Loans:
  Company welcomes the loan facilities granted by the banks to the eligible guest(s) for any of the tour if it fulfills the payment conditions of the tour laid down by Genius World. Guest(s) will have to provide all required documents for getting Travel Loan and also give the fees for processing to Bank. Genius World will not be responsible / liable for grant / rejection/refund/repayment facilities etc. of such loan.
• Tour Tariff:
  When the tour cost is quoted, the Foreign Exchange component is calculated as per the prevailing rate of that day. Genius World reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly, must be paid in full by the guest(s) before tour departure. Any increase in tour tariff during the tour must be paid in full by the guest(s) during tour. Except the air travel tour, the tour tariff for many domestic tours does not include other modes of travel. . Tour cost does not include government taxes or any other tax raised by independent contractors like airlines which are to be paid by the guest(s) as per actuals.
• Discounts or Benefits Policy:
  Early booking of tour makes the guest(s) eligible for the benefit or discount as declared by Genius World which are valid for limited number of seats, limited period, specific tour dates and varies from tour to tour, region to region and country to country, guest to guest and age of the guest. The agreed amount of discount is subject to timely payments by guest(s) i.e. minimum 30 days before to the tour departure date. Accordingly, Genius World reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation to the guest(s). To be eligible for any discounts/benefits guest must pay the full registration amount at the time of booking itself. Discounts/benefits are generally applicable for guest(s) whose age is 5 years and above for Domestic Tours and 2 years and above for International Tours.
• Airlines:
  Airline are independent vendors, so airlines are totally responsible for overbooking of seats by the Airline, failure to provide meal as required by the guest(s)' choice, meals offered by the airline/quality of meal, Loss of baggage by the Airline, failure on the part of Airline to accommodate guest(s) despite having confirmed tickets, flight delay, change in date or time, no permission to board on flight by Airlines etc and no claim of whatsoever nature shall be made by the guest(s) against Genius World. In case of any increase in Airport Taxes/Airport Development fees payable to the respective Airport shall be borne and payable to guest(s). All the booking / cancellation / change of the airline ticket and the travel on such airline ticket shall be subject to the terms and conditions of respective airlines. High season surcharge as per the rules of the Airline concerned has to be paid by the guest(s). Any increase in airfare, airport taxes, visa charges, fuel surcharges or Government Tax after the booking/registration shall have to be paid by the guest(s) because it is out of company control. Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by guest(s) immediately in the event of cancellation of the tour by guest(s).In case of multiple air tickets (eg: to and fro) issued for the tour under single PNR, the guest(s) are responsible to pay full charges and shall not claim any additional cancellation charges, as per airline rules, in case of No Show for any particular sector (missing any of the flights). However, Genius World endeavors to provide best alternative services on chargeable basis to ensure the safety and benefit of the guest(s).
• Tour tariff other than Mumbai (World tours):
  Tour tariff is based on departure from Mumbai, India, unless specifically mentioned. Guest(s) boarding flights at places other than Mumbai have to pay the entire airfare difference and bear and pay any other additional expenses including airport transfers, hotel stay etc. on that account.
• Reimbursement to Genius World:
  Over and above the tour tariff paid by the guest(s) if Genius World pays any money for and on behalf of the guest(s) as per the requirement under law or otherwise, the same shall be reimbursed by the concerned guest(s) to Genius World forthwith on demand by Genius World.

• Passport:
  Passport is an official document required whenever guest(s) intend to travel abroad and in addition the guest(s) should have visa of that particular country which the guest(s) wants to visit. Before submission of the passport to Genius World for obtaining visa, guest(s) has to ensure that passport validity is minimum 180 days from the arrival/ conclusion date of the tour in India. For a few countries this requirement is of 270 days. And it has sufficient blank pages, which should not be damaged/stapled/torn etc. for recording the visas of the respective countries. All guest/s booking tours for Europe sector shall ensure that the year of issue on their passport shall be after 01/01/2001.Foreign national shall ensure the Multiple or double entry VISA when the tour commences from India and concludes in India. Such Foreign national shall solely be responsible for any contingency in respect of the same.Non Resident Indian (NRI) shall compulsorily hold POI (Person of Indian origin) or OCI (Overseas citizen of India) card while travelling to India or gap of minimum 2 months between two visits to avoid deportation entry problem through immigration authorities.
• Loss of Passport:
  Your passport is proof of legal existence of that country. Guest(s) shall take care to ensure that the passport will not lose between tour period in abroad. Loss of passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the concerned guest(s) only. Getting the landing certificate or the new passport is the sole responsibility of guest(s). Company or Tour Manager is not responsible or liable or under obligation, for the loss of passport and consequences thereof. Entire consequential expenses shall be borne by the guest(s). Any other guest accompanying the guest who has lost the passport wishes to terminate the tour intermittently shall also be responsible to meet the related/consequential expenses etc. No further refund shall be given for the guest leaving the tour suddenly.
• Visa (World tours):
  VISA permits Guest(s) to enter another country and for tourists generally short term visa is granted by the respective embassies and consulates. The guest(s) interested going abroad must have a valid Visa to visit/travel to those Country/Countries. VISA means “Visitors Intending to Stay Abroad” and the valid permission granted by Government of country. Company generally assists in documentation and submission of application for visa by forwarding them to the respective embassies and consulates on the dates as pre-defined by the concerned authority. The Company also generally guides guest(s) for UK Visa documentation and/ or taking the interview date for U.S.A. visa. The visa fees charged to the guest(s) shall be at the rates prevailing as on the date of submission of documents to the Embassy or Consulate. Despite submitting all relevant documents or attending personal interview, granting of Visa is at the sole discretion of the Embassy or Consulate. On receipt of the visa, Guests are required to check validity, signatures and the photographs placed on the visa copies. Genius World shall not be responsible for any errors in the date of Visa granted or scanned photographs by the concerned authority. No embassy or consulate gives any reason for not granting visa and/or with refusal stamp on passport depending upon embassies to embassies and consulates. Genius World therefore shall not provide any reason why a person is not granted a visa. Genius World also can not give any reason why a particular person was granted a visa as the same is at the discretion of embassy or consulate of respective countries. All costs and charges in respect of the said application for the visa as intimated by Company shall be borne by the guest(s) only. Company reserves the right to levy an additional charge over and above the tour tariff to be paid and borne by guest(s) for delay in procuring visa by the guest(s) before Genius World for any reason whatsoever. If the guest cancels a tour due to rejection of visa and /or for any other reasons whatsoever, the cancellation charges shall be paid by the guest and any fine, penalties or any such payments arising due to not meeting with the requirements of any airport or government authorities including Passport or Visa documents, are to be paid by the guest. For a few countries visa can be issued on arrival at the country’s respective destination. Immigration reserves the right to change the on-arrival VISA procedure at any time. Though guest(s) submit VISA kits well in advance but Genius World may not submit their VISA applications due to:
  • Non-availability of Air tickets
  • Non-availability of Hotel Voucher
  • Last minute changes in the rules and regulations of Embassy and Consulate.
  • Limited VISA submissions
  • Submission at given deadline by Embassy/Consulate i.e. 1 month prior to departure
  The process required for facilitation of Visa, depends on various factors irrespective of submission of Visa kit by the guest(s) to Genius World, whereby company reserves the sole right to commence the facilitation of visa process. Since there are timelines of VISA's of various embassies and consulates, no guarantee of VISA can be given. On arrival Visa procedure may change at any time by Immigration Authorities. Embassy or Consulate may ask for Original documents/Personal visit/interview for bio-metric or clarification at any time. Normally the passport is returned without visa or visas. All kinds of Visa's should be checked by the guest/s for its validity, correct photographs, signature of the authorized person etc. Mandatory Documents (For All Tours):
  • Passport with 180 days validity from arrival date in India after the tour but few countries requirement is of 270 Days. (Check Names and Blank pages for VISAs as per requirement).
  • Duly signed & filled VISA forms by each guest as per Passport signature & details. For Children, take Thumb impression (If passport has thumb impression) or signature along with Parent's Signature (Male - Left Thumb & Female Right Thumb).
  • Personal Covering letter stating purpose of the travel (Personal/Tour/ Employment etc.) along with financial/ sponsorship details (For Employed on Plain paper, Self Employed on Plain paper with Visiting Card, Business or Professionals on their letter head). Sometimes due to load factor at the embassies and consulates, the VISA processing takes longer time and in few cases VISA is not granted before tour departure or it is delayed. In such cases, Genius World as a facilitator shall not be responsible for any consequences and/ or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.
• Responsibility of the Guest(s): Guest(s) is solely responsible to get all the required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. Passport must be valid from the start of the tour to at least 180 days or few countries requirement is of 270 Days subsequent to the scheduled arrival date of the tour (subject to rules of the specific visa embassy or consulate). The guest(s) shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest(s) should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.
• Photo identification:
  For all travel, including a tour in India / Domestic Sectors, the Guest(s) are required to carry photo identification in the form of PAN, Driving License, Election ID Card, Aadhaar Card or Passport and for students their school / college ID card. Guest(s) shall have provided their Identification Documents by themselves as per the rules and regulations prescribed at different locations. If guest(s) fail to carry such documents then company will not responsible for further matters.
• Reimbursement to Genius World:
  Over and above the tour tariff paid by the guest(s) if Genius World pays any money for and on behalf of the guest(s) as per the requirement under law or otherwise, the same shall be reimbursed by the concerned guest(s) to Genius World forthwith on demand by Genius World.

• Force Majeure Situations:
  
  • Genius World reserves the right to change / modify / vary / alter the tour itinerary and/ or tour tariff in case of force majeure situations. Such changes etc. shall be informed to guest(s), before the start of the tour or on tour as the case may be. Additional charges, if any, due to such changes etc. over and above the tour tariff have to be paid by the guest(s) before or on tour itself as the case may be. No complaints /compensations and/or claiming of excess refunds beyond the provided refund by Genius World (if any) by the guest(s) shall be entertained by Genius World for limitation and/or non- availability of certain services beyond the control of Genius World including museums, restaurants, sightseeing, shopping etc. though included in tour itinerary.
  • Other than force majeure for any other unavoidable circumstance, if the Genius World curtails or cancels a certain day’s sightseeing, refund for the concerned portion of the sightseeing/tour shall be given to the Guests. Genius World will not be responsible for any other kind of refund.
• Deviations:
  
  • If any guest(s) wishes to deviate from the Indian or World tour itinerary, Genius World shall permit such deviations at its discretion. For such deviation, the guest(s) has to pay full cost thereof in addition to the tour tariff before the tour departure.
  • If a Guest who has booked a group tour but wishes to deviate from the tour schedule before or after the tour, guest(s) can do so by paying an additional cost.
• Guest(s) joining and/or leaving the tour at places other than indicated in the tour:
  
  • Guest(s) joining and/or leaving the tour shall observe following alerts and shall ensure about the signing and collection of the entire policy paper from booking Genius World and/or booking office at the time of booking:
    • Joining/Leaving tour price excludes: Airfare(Main ticket), Visas, Insurance and airport transfers
    • Tour program does not have any internal tickets.
    • Purchase of non-refundable air tickets is not advisable. Tour dates shall be confirmed 1 (one) month prior to the departure date.
    • Insurance is mandatory for Europe, Egypt and Dubai, Jordan Israel tours and advisable on all world tours.
    • Complementary items to be collected before the tour from any of our nearest branches or Preferred Sales Agents.
    • Telephone numbers/mobile numbers, email id, emergency contact, flight details must be given by guest(s).
    • Due to airline restrictions the snack hamper may not be possible to send on tour with the tour manager.
    • Tour routing/date may change and in such case no compensation shall be made for the consequences.
  • Such guest(s) should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries and insurance cover if required by the concerned countries, unless otherwise informed.
  • If such guest(s) are reaching before the scheduled arrival time of the tour at the respective airport then they should be present in time at the respective airport arrival hall of the terminal where the concerned tour group is landing.
  • If guest(s) are reaching after the scheduled arrival time of the concerned tour the guest(s) should join the tour group directly at the hotel/1st destination/sight seeing place, etc. as the case may be on their own and at their own costs and risks.
  • Such guest(s) are required to provide details to Genius World 20 days in advance before the tour starts viz. inward and outward flight/journey details, Photocopy of an airline ticket, E-mail, mobile, contact particulars of the guest(s).

• Coach/Bus Seating:
  Genius World strictly allots seat numbers in the coach on the booking priority basis. In the coach, seating allotment shall start from seat number 5 onwards as 1st and 2nd seat is reserved for the tour managers and the 3rd and 4th seat is reserved as premium seat which if available can be booked by the Guest(s) at an additional cost. Genius World reserves the right to allocate premium seats. There is a strict "no smoking", "no alcohol" and "no eating" policy in the travel mode. Company advises the guest(s) to carry the valuable items with them when they leave the travel mode. All baggage and personal effects are at all times and in all circumstances the responsibility of the guest(s). Genius World shall not be in any manner responsible or liable in case of loss of any items of the guest(s). Any damages caused by the guest(s) to the bus/coach and or any other travel mode during the tour shall be reimbursed by the guest(s) to the concerned independent contractor and Company shall not be liable for the same.
• World Tours Coaches / Buses:
  Genius World generally arranges air-conditioned/air-cooled, luxury coaches. Few coaches have one door or two door access, which varies from destination to destination. Such coaches may be equipped with an emergency washroom; however this facility is not to be used in lieu of the rest rooms. In case, guest wishes to use this facility, he shall have to pay tips to the driver of the coach directly. The size and seating capacity of the coaches/ buses generally varies from 20 to 40 and depending on the number of the guest(s).
• Indian Tours Coaches / Buses:
  The Company provides air-conditioned/air-cooled, luxury coaches. Seating and size of the coach generally depends on the number of travelers and the sector/destination. For a few sectors in India smaller vehicles or mini coaches will be provided. Few coaches have one door or two door access, which varies from destination to destination.

• Genius World mostly selects hotels and book the same on behalf of guest(s) at convenient locations subject to availability. Genius World generally provides hotel accommodation on Twin sharing basis in standard rooms. Third bed is often a roll-away mattress put in a twin bedded room. Most of the rooms have a private bath or shower. Air-conditioning, central heating and other facilities are provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. Hotel management does not allow to stay four (4) person in a single room. A family of four(4) is given two(2) rooms at most of the destinations around the world, as safety regulations do not allow four(4) persons in one room. In such cases, for child guest(s) tour price charged for adult to be paid. In case of any improvements with hotel services, guest(s) are requested to inform reception. All baggage and personal effects under all circumstances is the sole responsibility of guest(s). Any damages to the hotel room, sight seeing place, coach during the stay/visit/tour shall be the sole responsibility of guest(s). Hotel's management/administration shall be solely responsible for all the service related issues of the hotel staff.
• Single Occupancy:
  Single guest provided with single occupancy / single bedded room have to pay single occupancy charges for the full tour. Size of single room is comparatively smaller than twin sharing room and may be on different floor than group’s rooms.
• Check in and check out time:
  Every guest has to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 a.m. For World tours, generally the check-in time is 3 p.m. and check-out time is at 12 noon. However, check-in and check-out may also differ depending upon destination, hotel policy, etc. If guest wants any change therein, guest should manage the same at his own cost with hotel authorities on payment of additional charges, if any.
• Additional facilities:
  Additional facilities including laundry, telephone, mini bar, alcohol, beverages, food, optional excursions, excess baggage fees, shopping, paid toilet if availed by the guest(s), have to be paid by the guest(s) only before leaving the hotel, ship/cruise or restaurant etc. as the case may be.
• Room Sharing:
  Two single guest can decide to share a hotel room, and/or accommodate a third guest booked on the same tour on triple sharing basis. Any misunderstandings or incidence like missing items or difference of opinion between each other shall have to be settled between room partners themselves. Company is not responsible for any loss or mishap. If for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges including that of the partner who has cancelled the tour. No adjustment shall be made from the monies contributed by guest / partner who had cancelled the tour. Shared rooms have no smoking policy.

Genius World or any of its independent contractors shall not be bound to serve non veg food items during en-route journey and/or en-route lunch halts for Indian/Domestic Sector. Genius World shall endeavor to select the best quality restaurants for en-route lunch halts in terms of food, sanitation facilities, hygiene, and service but shall not have direct control over their maintenance. Guest(s) shall take note that the Restaurant Manager allots the table for the group that shall depend upon the group size and infrastructure of the restaurant.

There is mostly a pre set menu for meals depending on the tour program. Packed meals are served at some places. Company mostly serves Vegetarian food along with few Non - Veg items. Genius World does not differentiate amongst the guest(s) by providing a special meal or special diet. In case of baby meal, Company generally provides tin milk, plain dal and rice, apart from that if any different diet is required, the said guest(s) shall make their arrangements for the meal at their own costs and consequences. No Complaints / Claims for refund in respect of the meals shall be entertained and Genius World reserves the right to change the menu and arrangements of the meals without assigning any reasons therefor.

Tour Managers/assistants/escorts are assisting to the guest(s) throughout the tour, they are not responsible for guest(s) baggage or any kind of personal belongings. On the entire tour the guest(s) are to be responsible and carry the baggage on their own. The instructions and information of the tour are to be followed in the group tours and tour manager is not responsible for any instructions overruled by the guest(s) and its consequences.

Guest(s) are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration points etc, guest(s) have to verify and be responsible for the same. The porter age or the tips for services rendered to carry guest(s) baggage to the rooms is guest(s) responsibility and have to be paid directly to the service provider.The "porter" or any helper arranged by the guest(s) at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest(s) and guest(s) shall have to pay tip directly to them.

If the guest wants to cancel the tour for any reason whatsoever he shall make an application in writing to that effect within specified time limit hereunder along with the original receipt issued by Genius World. Such cancellation shall attract the cancellation charges stated hereunder. Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority. Air ticket cancellation charges for special fares if paid by the guest are NON REFUNDABLE. In case of Visa Rejection for Europe, America, South Africa, Canada, Australia, New-Zealand sector the entire deposit amount shall be forfeited if the guest cancels the tour beyond 30 days prior to Tour departure date, as airline tickets are issued one month prior to departure date and airline tickets are non refundable. Any refund payable shall be refunded to the guest after receipt of the refund from respective authorities after deducting the processing charges.

Saving account of Guests will be linked to ECS through which monthly installments will be debited. In case of any ECS bounce Guest will have to pay extra Rs. 350/- as ECS bounce charges.

• In case of ECS bounce continuously for three months, the system will be automatically stopped for remaining installments and the booking will be cancelled.
• Even after these three months if Guest wants to renew their service they can make the remaining payment within next 30 days via cash /DD and can avail their service. If failed to do so within 30 days, tour will be finally cancelled as per Genius World’s Cancellation Policy. In addition to that Genius World reserves the right to take legal action against Guests as may be advised.
• Change of departure date in this process is subject to availability in which Genius World Reserves all the rights.
• If under any circumstances ECS transaction is stopped by the Guest himself/herself then tour gets cancelled automatically as per Genius World’s Cancellation Policy.

Company reserves the right, without assigning reasons, to change the policy related to complementary items, without prior intimation to guest(s). No claims shall be entertained in regards to non utilization of complimentary items.

• Complaints or Grievances:
  If the guest has any claim, grievance and / or complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof is handed over to the tour escort / leader / Manager / Assistant and /or Company not later than 7 days thereof to enable Genius World to take up the matter with the concerned independent contractor.
• Privacy of Information:
  Any Information furnished by the guest(s) to the tour escort / leader/ Manager / Assistant and/or Genius World, is subject to disclosure thereof as required by law or by an order of court or the rules, regulations and enquiry by any government / statutory authority. Company shall not disclose any data of its own under any circumstances to any guest(s) including any kind of clarification on itinerary, tour costs, cancellation charges etc.
• Government rules for NRI (Non Resident Indian) Guest:
  All guest(s) staying abroad including NRIs or foreigners should abide by all the laws, rules, regulations of Government of India and/ or the country concerned while undertaking the tour.
• Photographs or Video Clips:
  Company reserves the right to use Photographs / Video Clips of the guest taken on tour and/ or given by guest, for promotion of Genius World Business without obtaining prior permission of the concerned guest. Such Photographs / Video Clips can be used on any media with due respect for emotions/sentiments of guest(s).
• Valuables:
  Genius World advises guest(s) not to carry valuable items to the extent possible with them on tour and invariably carry such items, if any, with them while leaving the hotel for whatever reasons and not to keep any valuables, money or important travel documents etc. in suitcase. Better keep them in safe deposit lockers. In case of any loss suffered by the guest(s) Genius World is not liable or responsible for the same.
• Reference Call:
  Company reserves the right to refer the guest, on request, to prospective guest for promotion of Genius World business. Further Company is authorized to send transactional as well as promotional sms / e-mail / phone calls.
• Shopping:
  Shopping is one of the important activity of any tour and an experience in itself. All guest(s) are hereby made aware that Genius World neither recommends nor promote any specific shop or vendor for shopping purpose. We understand that the guest(s) are wise enough to decide themselves what to buy and where to buy. It is a sole discretion of the Guest. Hence, Genius World does not take any responsibility or liability in case of any cheating or misguiding by the shop owner.
• External guest(s) not allowed:
  External guest(s) are not to be invited on tour by any guest and they are not allowed to use any of the services of the tour.
• Paid Toilets:
  At some places/destinations/country, there are paid toilet haults, which guest(s) have to take care on their own.
• Jurisdiction:
  All disputes pertaining to the tour and any claim arising there under shall be subject to the Court of competent jurisdiction at Thane only.

• Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour shall be paid directly to the guest by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
• No refund shall be payable:
  • for any missed / unused services of the tour including the meals due to whatsoever reason.
  • where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation.
  • if services of the tour are modified, varied, amended, cancelled or not utilized.
  • if any guest decides and/or is required to cancel the tour due to any changes made in the rules by the concerned Government.
  • where Airfares are contracted in bulk for Airport to Airport.
  • if the tour is indefinitely postponed due to natural calamity, riots, political calamities or any other unforeseen calamities.
  • refund is not applicable for Indian / domestic sectors and on certain conditions which include that such air tickets are non refundable and date change is not allowed.
  • Genius World is not liable to pay any amount in case the VISA is not received by the guest and/or Company within time. Genius World has to depend on various agents to do the processing work. In case a person misses out the tour because of curtailed itinerary, he cannot claim any amount from Genius World. Since, grant/non-grant of VISA and also communication of information in respect of grant/non-grant of VISA is beyond the control of Genius World, the guest should be mentally prepared for any mental/physical dismay as a result of non-grant of VISA and/or delayed communication which may be just before departure of the tour or on the tour itself.

Genius World reserves the right to:

• Take bookings for group tour and individual tour.
• Cancel bookings even after the acceptance of the payment without assigning any reason. In such case company shall refund the money to the Guest.
• Dismiss any Guest from the tour for misbehavior especially if it affects the group and Physical or verbal assault to the Tour Manager.
• Withdraw discounts at any point of time.
• Change the routing of air travel.
• Change hotel and/or tour programme due to unavoidable circumstances.

The liability of Genius World is restricted only to the making reservation in accordance with the guest(s) requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the guest(s) on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by Genius World to the guest(s) to minimize such loss or damage shall not constitute an admission of such liability or a waiver. Genius World shall in no circumstances whatsoever be liable to the guest(s) or any other person for any loss or expenses incurred due to :

• Theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the guest(s).
• Train/flight delays, on account of any reason whatsoever rescheduling/cancellation of train / flights / inter-connection meals not being served etc.
• Any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever.
• Any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc.
• Any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the guest(s) for the tour, including any consequential loss or additional expense whatsoever if the guest(s) is not allowed to board the train/flight to on account certain reasons beyond the control of Genius World.
• Any loss of baggage by independent contractor or their agents, hotel staff, bus/coach or during tour including damage or loss caused to the guest due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway Authority.
• Allocation of seats and food service in the aircraft.
• Any celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of Genius World.
• Any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused.
• Death of the guest while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be tackled and handled by the guest or their relatives themselves at their own cost and consequences.
• Any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management / employees / agents of any independent contractor.
• Any damages, additional expenses or any consequential losses suffered by the guest(s) due to Cancellation, Amendment and/or Alteration of any of the services of the tour mentioned in the Itinerary / Brochure by Genius World after the registration / booking by the guest(s).

All or any information given in these Terms and Conditions is based on the information available at the time of publication. Genius World reserves the right to change any information before or after booking the tour due to circumstances/events beyond our control. In case of knowledge of any change, in advance, we or any of our representatives shall accordingly notify the guest(s) of any such changes.
Genius World Management would be happy to meet the guest(s) for any improvement points. Management considers its entire guest as family members and is sure and has confidence that guest(s) shall approach the management for any suggestions/improvements.
I, _________________________________________________ (Name of the Guest) have read the above rules and regulations and abide by it and accept the Terms and Conditions with unconditional consent, without modification of the terms, conditions and notices contained herein.

Signature in acceptance:
Name:
Date:
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